外賣平臺新功能引爭議大綱

'Humane' feature controversial

外賣平臺新功能引爭議

Online food delivery service platform Eleme announced on Wednesday it will release a new feature that will allow diners to give delivery workers more time to deliver meals.

9月9日，在線外賣平臺餓了麼宣佈將發佈新功能，顧客可以延長外賣騎手的送餐時間。

Eleme said in a statement that the new feature will add a button on the consumer's page after payment, saying, "I am willing to wait five or 10 more minutes". If the user is not in a hurry, they can click on the button to give the delivery person a little more time.

餓了麼在一份聲明中稱，在結算付款頁面會增加一個“我願意多等5分鐘/10分鐘”的按鈕，如果你不是很着急，可以點一下，多給騎士一點點時間。

The statement is the company's response to an online article that aroused wide public attention on delivery workers' safety.

餓了麼這則聲明是對近日網上一篇文章的迴應，該文引發了公衆對外賣騎手安全的廣泛關注。

The article revealed that delivery work has become a highly dangerous career driven by tight delivery times assigned by the algorithms of food delivery platforms.

文章揭露，由於外賣平臺算法給送餐員分配的緊張的送單時間，外賣行業已成爲高危職業。

Often allocated with a number of orders and pushed by tight deadlines, delivery workers frequently violate traffic rules, potentially endangering themselves and others, the article said.

由於常常被同時分配多個訂單，配送時間又很短，外賣騎手常常違反交通規則，給自己和他人的生命安全帶來威脅。

Many netizens were unimpressed by Eleme's response, with some seeing the company's new directive as a way to shift the responsibility of delivery workers' safety to customers.

網友對餓了麼的迴應並不買賬，許多人認爲這家公司的新規是在將快遞騎手的安全責任轉嫁給消費者。

Yang Wenzhan, a civil and commercial lawyer at Zhongdun Law Office based in Beijing, said it is the platform that makes the rules and forces delivery workers to take risks.

主要從事民商案件訴訟業務的北京市中盾律師事務所律師楊文戰表示，是平臺制定的規則導致了騎手冒險。

When the topic became widely discussed, the platform announced the new "humane" feature, but it is suggesting that consumers should be the group with more tolerance, he said.

當話題被廣泛議論時，平臺推出的這個新功能看似“人性化”，實際卻在暗示消費者應該是諒解包容的一方。