跟學Office口語 第六十三講:關於客戶關係的建議

advice on client relations

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A: Carla, I know you’re kind of new in this business and I want to give you some advice.

B: Yes, Mr. Michaels?

A: You have to listen to what the client asks you have just shown me is not at all in line with the client’s wishes.

B: I’m sorry, Mr. Michaels. Could you tell me where the problems are exactly? Maybe I misunderstood the client’s intentions.

關於客戶關係的建議

A：卡拉，我知道在這種業務上你還是有點生疏。我想給你點忠告。

B：您請說，麥克爾斯先生。

A：你必須傾聽客戶要的是什麼。你給我看的東西與客戶的要求毫不相干。

B：對不起，麥克爾斯先生。您能告訴我問題到底在哪裏嗎？也許我理解錯了客戶的意圖。